Frequently asked questions

When will my order be delivered?

Standard UK orders typically arrive within 2 to 3 working days.

In rare instances—such as high demand or items dispatched from secondary warehouses—delivery may take up to 10 working days. Once your order ships, you will automatically receive a tracking link via email so you can monitor your package every step of the way.

Do you deliver to Europe, and how long does it take?

Yes, we ship across Europe! European deliveries typically arrive within 7 to 10 working days.

Please note that delivery times may vary slightly depending on local postal services and standard customs processing in your destination country. As soon as your order is dispatched, you will receive an international tracking link via email to trace your parcel.

Can I Return my product?

14-Day Right to Cancel (Change of Mind)

You can return or exchange any unused item within 14 days of receiving your order. Items must be returned in their original packaging, unopened, and in resalable condition. Customers are responsible for paying their own return shipping costs for change-of-mind returns.

What can I do if my item (or part of it) is damaged?

We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

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