Reparix Store – Return & Refund Policy

At Reparix, we want you to buy and repair with complete confidence. If you need to return an item or request a refund, our policy outlines your rights and how our process works in accordance with UK Consumer Law.

1. Right to Cancel & 14-Day "Change of Mind" Returns

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving your items without giving a reason.

• How to notify us: You must email our support team at [info@reparix.co.uk] within 14 days of delivery.

• Return window: Once you notify us, you have a further 14 days to post the item back to us.

• Condition of returned items: Goods must be returned in their original, unused condition, with all protective films, seals, and original packaging intact.

Important Protection for Reparix: You are allowed to inspect parts as you would in a shop. However, if a part shows signs of installation, solder marks, bent flex cables, or damage caused by improper handling, we reserve the right to deduct an amount from the refund to reflect the loss in value.

2. Faulty, Damaged, or Incorrect Goods (30-Day Policy)

Under the UK Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if an item arrives faulty, damaged, or not as described.

• Within 30 days: You have a legal right to reject faulty goods for a full refund within 30 days of delivery.

• After 30 days (Up to 6 months): If a component develops a manufacturing defect within 6 months, we will first offer a free repair or replacement. If a replacement cannot be provided, you will be entitled to a full refund.

3. Exclusions & Non-Returnable Items

To protect our small business and ensure part integrity, the following items are non-refundable unless verified as faulty prior to installation:

1. Items Damaged During DIY Repairs: Reparix is not responsible for damage caused to parts or your device during self-installation (e.g., torn ribbon cables, blown motherboard circuits, or cracked screens during fitting).

2. Custom-Made or Modded Items: Custom-built PCs, custom console shells, or bespoke modified controllers made to order.

3. Completed Services: Repair labor fees where a repair service was fully completed with your prior consent before cancellation.

4. Return Postage Costs

• Change of Mind / Unwanted Items: The buyer is responsible for paying return shipping costs. We recommend using a tracked postal service, as we cannot issue refunds for items lost in transit.

• Faulty or Wrong Items Sent: Reparix will cover or reimburse reasonable return shipping costs (Standard Tracked Mail) once the fault is verified by our team.

5. How Refunds Are Processed

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be credited back to your original payment method (Debit/Credit Card, PayPal, Klarna, etc.) within 14 calendar days of us receiving the item.

• Standard outward shipping fees paid at original purchase will be refunded at the basic standard delivery rate.

6. How to Start a Return

To begin a return or repair claim, please contact us with:

1. Your Order Number

2. Clear photos or a video showing the issue (if damaged or faulty)

3. A brief explanation of the problem

📧 Email: info@reparix.co.uk

📍 Return Address: Ask us via Email