Reparix Store – Shipping Policy

Thank you for shopping at Reparix. We know how important it is to get your replacement parts, gaming gear, or repaired devices quickly and safely. We partner with reliable UK delivery networks—including Royal Mail, Evri, InPost, and DPD—to give you fast, flexible, and affordable delivery options.

1. Order Processing Times

• Standard Dispatch: Orders are processed and dispatched within 1 to 2 business days (excluding weekends and UK bank holidays).

• Daily Cut-Off Time: Orders placed before 2:00 PM GMT Monday through Friday will be dispatched the same day.

• You will receive an automated shipping confirmation email with live tracking details as soon as your package is dispatched.

2. Delivery Options & Rates (UK Mainland)

During checkout, you can select the delivery service and courier that works best for you:

> Note: Remote UK areas (Scottish Highlands, Islands, Northern Ireland) may take an extra 24–48 hours depending on local courier schedules.

3. Tracking Your Order

Every shipment from Reparix includes full tracking information. Once your order has been handed to your chosen courier (Royal Mail, Evri, InPost, or DPD), we will email you a Tracking Number and direct link so you can follow your delivery in real-time.

4. Correct Shipping Address

Please double-check your address details during checkout! Reparix is not responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake in your order, contact us immediately at info@reparix.co.uk before 2:00 PM so we can update it before dispatch.

5. Missing, Delayed, or Lost Packages

Under the UK Consumer Rights Act 2015, Reparix assumes responsibility for your package until it is safely delivered to your address, chosen InPost locker, or designated safe place.

• If tracking hasn't updated: Standard delivery times are 2–3 working days, but minor courier delays can occasionally happen during peak periods.

• Lost Packages: If your package has not arrived within 7 working days of receiving your dispatch email, contact us at info@reparix.co.uk. We will open an investigation with the courier and issue a free replacement or full refund.

6. Damaged Items Upon Arrival

If your box or parcel arrives damaged or tampered with:

1. Take clear photos of the outer box/label and the damaged item inside.

2. Contact us at info@reparix.co.uk within 48 hours of delivery.

3. Keep all original packaging so we can resolve the claim with the courier service quickly.

7. Contact Us

For questions regarding shipping methods, tracking updates, or custom delivery requests, reach out to us at:

📧 Email: info@reparix.co.uk

📍 Location: United Kingdom